Terms & Conditions

Effective Date: 25/11/2024

Welcome to Thrve Centre Pty Ltd. By accessing or using our services, you ("Member," "User," "Customer," or "You") agree to be bound by the following Terms and Conditions (the "Agreement"). This Agreement governs your use of Thrve Centre Pty Ltd’s website, services, membership offerings, and related activities. Please read this document carefully before using our services.

1. About Us

Thrve Centre Pty Ltd operates a recovery and wellness centre providing services such as saunas, ice baths, compression boots and mHBOT (mild Hyperbaric Oxygen Therapy). We also offer educational content and advice through our website. Our services are designed to enhance physical wellness, but Thrve Centre Pty Ltd is not liable for any direct or indirect consequences from the use of the information or services provided.

2. Membership and Services

By signing up for a membership, you gain access to our services. Members receive 25% off the full price for the use of mHBOT (mild Hyperbaric Oxygen Therapy), subject to the following:

Membership Plans

We understand that life is constantly evolving, and we believe your membership should be as flexible as your needs. That's why we offer weekly subscription-based memberships with no lock-in contracts. You can enjoy our services without the pressure of long-term commitments.

Members will be debited weekly for the duration of the membership, and if you ever need to cancel, simply provide us with 30 days notice or 4 weekly transactions from the date of your cancellation request, and we'll take care of the rest. This excludes free membership periods.

Membership Pause Policy

We understand that circumstances may arise where you need to temporarily pause your membership.

Memberships may be paused for a minimum period of 2 weeks
The maximum pause period is 3 months
All pause requests must be submitted in advance and approved by Thrve Centre Pty Ltd
Membership billing will be suspended during the approved pause period
Memberships will automatically resume at the original rate once the pause period ends unless otherwise arranged

Paused memberships cannot be backdated and no refunds will be issued for periods already billed prior to the pause request.

Annual Block-Out Period

Thrve Centre Pty Ltd observes an annual block-out period over the Christmas and New Year holiday season. During this period, memberships cannot be paused, including during days where the centre may be temporarily closed. Reduced trading hours and closure dates will be communicated to members in advance. Membership billing will continue as normal throughout the block-out period. By holding an active membership, you acknowledge and accept this condition.

Cancellation

To cancel your membership, please provide 30 days notice or 4 weekly transactions from the date of your cancellation request, whichever is applicable. This allows us to process your cancellation and ensure a smooth transition. This excludes free membership periods.

We believe in making things simple, so there’s no need for medical forms or complex processes. No refunds will be issued for unused sessions at the time of cancellation.

If you cancel a membership that was purchased at a discounted or promotional rate, you acknowledge and agree that you are not entitled to return to that discounted or promotional price in the future. Any reactivation or new membership will be charged at the current standard membership rate available at the time of rejoining.

Non-Refundable

Membership fees are non-refundable, including in the event of early termination. However, if we terminate your membership for any reason, you will not be charged for any future billing cycles beyond the cancellation date.

Casual Passes: Casual passes have a 6 month expiration from the date of purchase. If your membership includes multiple visits per week (for example twice weekly), unused visits do not carry over and will not be refunded.

3. Use of Facilities & Booking

Appointments: Members can book appointments for the use of saunas, ice baths and other services via our booking system powered by Momence. You are responsible for ensuring you do not exceed the maximum time allotted for your session.

Booking System: All bookings must be made through the Momence platform, which will require you to create an account and provide necessary details. By using our booking system, you agree to the terms and conditions of Momence.

Member Responsibility: You are responsible for your bookings, including cancelling or rescheduling appointments. Failure to attend booked appointments may result in a loss of the session.

4. Payment Terms

Billing: Payments for memberships will be debited weekly from the account you’ve registered with. All payments are processed through Momence, and you are responsible for ensuring that payments are up to date.

Late Payments: If payment is not received by the due date, your membership may be suspended until the payment is made. Failure to make payments may result in termination of your membership.

5. Liability & Disclaimers

Use at Your Own Risk: The information and services provided by Thrve Centre Pty Ltd are for general wellness purposes. We make no guarantees regarding results and are not responsible for any injuries, health issues, or other damages that may result from the use of our services or any information provided on our website.

Health & Medical Conditions: It is your responsibility to inform us of any medical conditions or injuries prior to using our services. We strongly advise that you consult a healthcare professional before engaging in any physical wellness activities.

No Guarantees: We do not guarantee specific outcomes from the use of our services or information, as individual results may vary.

6. Termination

Termination by Us: We reserve the right to terminate your membership at any time for any reason, including but not limited to violation of our policies, disruptive behavior, or non-payment. In the event of termination, no refunds will be provided.

Suspension or Revocation: Your membership may be suspended or revoked if your behavior or actions negatively impact other members or the operation of the centre.

7. Governing Law & Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes or claims arising from the use of our services will be subject to the exclusive jurisdiction of the courts of Victoria.

8. Contact Information

For any questions, complaints, or to notify us of changes, please contact us via email or through the customer service team:

Email: info@thrvecentr.com
Address: 2/41-45 Kurrle Road, Sunbury VIC 3429, Australia